Lisburn Physiotherapy & Sports Injury Clinic are committed to safeguarding the privacy of our patients and website visitors.
We respect your trust in us to use, share and store your information. In this notice, we explain how we collect personal information about you, how we use it and how you can interact with us about it.
Lisburn Physiotherapy & Sports Injury Clinic has a designated Data Protection Officer. They oversee how we collect, use, store and protect your information to ensure your rights are fulfilled. You can contact our Data Protection Officer directly at the clinic on 02892 601856, or by writing to them at 10 Antrim Road, Lisburn, Co. Antrim, BT28 3DH.
How we collect information about you:-
We collect the minimal amount of data as is necessary. This will include your name, address, date of birth, email address, contact telephone numbers, name of General Practitioner and Private Health Insurance Details.
We will NOT provide your personal information to any third parties, without your express consent. We do not store Credit or Debit card details.
We only use your email address for two reasons:-
- To allow you to access our on-line booking appointment system
- To send you your tailored exercise rehabilitation programmes
You will NOT be sent any marketing or blog information
HOW WE KEEP YOUR INFORMATION SAFE:-
We protect your information with security measures under the laws that apply. We keep our computers, files and buildings secure. All data is backed up securely, access to sensitive files are restricted and have adequate technological barriers such as firewalls, etc. All our staff are sufficiently trained on data security and training is frequently refreshed.
HOW LONG WE KEEP YOUR INFORMATION
We comply with the regulation governed by the Chartered Society of Physiotherapy. We are obliged to keep our records for 8 years from date of discharge or death. For children and young people we retain records until the patient’s 25thbirthday, or 26thif the young person was 17 at conclusion of treatment, or 8 years after death.
HOW WE USE YOUR INFORMATION
We only use your data as part of your personal medical notes. We only share your medical and contact details if we have to refer you to your GP or to a Consultant. We only do so with your documented consent.
YOUR PERSONAL INFORMATION RIGHTS
Accessing your personal information – you can ask us for a copy of the personal information we hold. You can ask us about how we collect, share and use your personal information.
UPDATING AND CORRECTING YOUR PERSONAL DETAILS:-
REMOVING CONSENT: You can change your mind whenever you give us your consent
RESTRICTING AND OBJECTING: You may have the right to restrict or object to us using your personal information
DELETING YOUR INFORMATION (your right to be forgotten): You may ask us to delete your personal information
MOVING YOUR INFORMATION (your right to portability) Where possible we can share a digital copy of your information directly with you or another organisation
We do not charge you when you contact us to ask about your information
MAKING A COMPLAINT
If you have a complaint about the use of your personal information, please let a member of staff know, allowing them the opportunity to put things right as quickly as possible.
If you wish to make a complaint you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated.